Important Information on the Consumer (Alternative Dispute Resolution) Regulations 2015:
Where a dispute arises between the Bank and consumer which relates to the undertaking of online sales or service contracts and this matter cannot be resolved in a satisfactory manner, details are provided below on the use of the European Commission’s Online Dispute Resolution (ODR) platform as a suitable avenue for resolving such disputes:
Website: http://ec.europa.eu/consumers/odr/
For further information please contact the Bank at the following email address: adr@gibintbank.gi